Moon Runners policy

Refund & Cancellation Policy

Last updated August 28, 2026

Before payment

An unpaid order request may expire or be cancelled without a charge. Reserved inventory is then released.

After payment

Approved cancellations are refunded to the original or documented payment route where supported. Processing time depends on the payment provider.

After handoff

Because of product safety and chain-of-custody rules, completed handoffs are generally final. Report missing, incorrect or damaged items immediately with the order number.

Review

Refunds, partial refunds and inventory adjustments require operator review and are recorded in the audit log.

Questions? Use the protected order lookup for order-specific support. A public support address will appear here only after the owner configures it.